I mean what the hell? I'm paying a monthly fee with a two year contract for my Internet service. I shouldn't' have to replace my device so frequently.
Well, I told the employee that very same thing while holding up said piece of crap and shaking it to demonstrate the broken pieces inside rattling around. She told me there really wasn't anything she could do and that they didn't even carry that model in the store. She told me I also couldn't upgrade my device unless I paid the full retail price or I had my service for another year!
So I threatened to just pay the penalty fee and cancel my remaining contract with Verizon. Even though it would cost me about the same as two months of service, Verizon would be losing 15 months of my money.
So, guess what? I was referred to the manager who, while turning red and grinding his teeth, because he probably wanted to tell me to go to hell, gave me a replacement device exactly like mine for FREE! It turned out they did have it in stock. Dumb salesperson.
So I asked "What should I do when it breaks again in a couple months?" Gotta look that gift horse in the mouth. Then I said thank you and left.
So I'm off to catch up on emails and blog visits. Thank you to everyone for wishing T well. He is feeling better but is unusually moody probably because of the steroids.
Poor Verizon sales people.